SATISFACTION GUARANTEE
100% SATISFACTION. RISK-FREE, WORRY-FREE SHOPPING.
Fastchronos has been an esteemed dealer in fine Fastchronos watches for many years. Our impeccable reputation is what has allowed us to grow from a single Atlanta showroom to becoming one of the world’s largest online dealers of luxury timepieces.
We understand that buying or selling a luxury watch is a big decision. We want you to understand that preserving our well-known reputation for Quality, Value and Service is equally important to us. When our customers are happy, we prosper, and that has worked for us for many years. That’s why our utmost goal is nothing less than 100% satisfaction for 100% of our customers.
Check online independent sources such as Google, eKomi and eBay to see why our customers give us a 100% satisfaction. We want you to have complete peace of mind about your Fastchronos purchase. Our Triple Guarantee assures you of a totally risk-free, worry-free purchase:
- Best Deal Guarantee: We offer the best value on luxury watches that you will find anywhere. There is much more to a great deal than just finding a low price. Most important of all is obtaining a truly fine watch of genuine quality. Also, free domestic shipping is nice, and that’s standard at Fastchronos . All of these factors ensure that with us, you always get the best value. That’s our Best-Deal Guarantee.
- Authenticity Guarantee: Each of our watches has been meticulously inspected by a master watchmaker and is guaranteed authentic. If, during the restoration process of a pre-owned watch, we upgrade it with a customized bezel, gem or other adornment, we will fully disclose the modification. Such restoration improvements are standard in the industry and often result in increased value
- 18-Month Limited Warranty: If your watch fails as a result of a manufacturer’s defect during the first 18 months, we will repair or replace the item at absolutely no cost to you. For more details, see our Limited Warranty.
MORE REASONS WHY YOU NEVER HAVE TO WORRY ABOUT YOUR FASTCHRONOS PURCHASE
- Wide Product Selection: We offer a huge inventory of the industry's finest products available at the best possible prices. We carry tens of thousands of watches and are adding more fine name-brand selections each day. Use our easy site navigation tool or product search tool to quickly find the exact watch you are looking for. And if you don’t find your dream watch, let us know, so we can add it to our Request List.
- Simple Secure Checkout: Our online store has a simple checkout process that accepts many payment options, including credit cards, phone orders, PayPal and bank wire transfer. Just add your watch to your online shopping cart and place the order. It’s as simple as that. Want to order over the phone? Great! Just give us a call. Most orders ship the same day.
- Great Customer Service:We go the extra mile to ensure your complete satisfaction. Don’t just take it from us, read our Customer Testimonials. We have a fully staffed Customer Service Department. Our trained, knowledgeable customer service specialists are available and easy to reach via e-mail, chat, fax and telephone to ensure great service and unparalleled professionalism. We are just as easy to reach after the sale, too, to answer any question you have.
- Liberal Return Policy:Changed your mind? No problem! If for any reason you are not completely satisfied with your purchase, we invite you to exchange your watch for another item, return it for a Fastchrono credit, or return it for a refund, as explained in our Return and Refund Policy.
- Free U.S. Shipping: We cover the cost for second-day Shipping. Overnight shipping is also available for an additional fee. After you place your order, we will provide a shipping confirmation number so you can track your package online. Every shipment is double-boxed and fully insured.
- International Shipping: We are glad to ship orders worldwide using Federal Express. We have happy customers all over the world, so we do international shipping all the time.
- Privacy Guarantee: We respect your privacy and are devoted to protecting it. We will never share any of your personal information with any third parties. We never sell our customer list. You aren’t just a customer to us, you’re family!
THE FASTCHRONOS AUTHENTICITY GUARANTEE
AUTHENTICITY IS THE CORNERSTONE OF FASTCHRONOS. WE GUARANTEE EVERY WATCH TO BE 100% AUTHENTIC.
Authenticity has never once been an issue at Fastchronos and we are extremely proud of our track record dating back many years and thousands of watches.
Each and every timepiece we sell is carefully inspected by our experienced team of watchmakers and guaranteed to be 100% authentic before being available for sale. The average experience on the team is 25 years in servicing and authenticating timepieces. With over 35,000 watches bought and sold over the years, authenticity has never been an issue.
You’re welcome to authenticate your watch locally at any authorized retailer. It is essential to use authorized retailers only for any questions regarding a luxury timepiece. For a list of authorized retailers for any specific brand please go to the manufacturers website.
We are committed to delivering watches in ‘like new’ condition where possible. We list the condition clearly in the product details section of each watch. Each watch we sell is first certified and—if needed–restored by our expert watchmakers, making an elegant timepiece that will command respect and admiration when worn on your wrist. Our watchmakers’ exacting standards and attention to detail, allow us to offer our watches at a condition that our competitors can’t match. We hold ourselves to the highest standards in the industry, and offer unbeatable prices for the quality of our merchandise.
WARRANTY
Fastchronos is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 18-month limited warranty. If an item we sell you should fail as a result of a manufacturer’s defect at any time during the first 18 months, we will repair or replace the item at absolutely no cost to you.
If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email. If it is determined by Fastchronos that a repair under warranty is required one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us.
- Regular wear-and-tear from normal use.
- External damage to the product. Any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.
- Defects caused by outside force or improper use. Consequential and incidental damages.
- The loss of precious, semi-precious stones from settings.
- Outside modifications and third party repair attempts of any kind will void the warranty.
- Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines.
- Watches that are labeled as water resistant feature a screw down crown. The crown must be screwed down properly at all times to keep the watch casing watertight. Water damage is not covered under the warranty unless it is proven defective by the Fastchronos Repair and Service Center.
- Shipping cost to Fastchronos
Fastchronos is determined to stand behind every part of your shopping experience. The Fastchronos warranty allows you to make a completely risk-free purchase. This has been our policy and our promise since we began nearly three decades ago serving customers on a local level. Now, we are standing by this policy as we serve online customers from around the world. We look forward to serving you and giving you the incredible value and experience you deserve.
GENERAL SHIPPING GUIDELINES
“Unlike most online watch retailers, all of the watches on our website are located at our Atlanta showroom and ready to ship the same day. You can call one of our experts on our sales staff, and they can physically pick up the beautiful timepiece you are ordering. Not many online retailers can claim to do the same.”
FREE DOMESTIC SHIPPING:
Fastchronos is pleased to offer fully insured second day air shipping free of charge on all domestic orders and economical international shipment around the World.
SPECIAL ORDER SHIPPING POLICY:
All watches labeled as Special Order will be shipped in 2-5 business days from order date. Because these are items specially ordered from our supplier to fulfill the order, there is a slight delay compared to our regular, in-stock inventory.
SHIPMENT TIMING:
All watches listed on our website for purchase are in stock and ready to ship. For verified payments received prior to 4pm, we generally ship the same business day. Shipments go out Monday – Friday, excluding holidays. Owning all of our inventory at our beautiful showroom in Buckhead, Atlanta; allows us to offer this premium service to our customers.
PRE-SHIPMENT PROCESS:
Each watch is pulled from our showcase, and verified against the listing on the website. The box and papers for the timepiece are added to the package to match the description in our website listing.The watch then goes to our expert team of watchmakers where it undergoes as series of tests using state-of- the-art equipment. The watchmaking team runs this final stage of testing to ensure the proper cosmetic condition, timing accuracy and water-resistance (when applicable).
SHIPMENT PROCESS:
Your order will be inspected, securely packed, and shipped by UPS or Fedex. Orders can be shipped to your billing address.
SHIPPING TERMS:
All Fastchronos shipments are fully insured and securely packed. A signature is required at the time of delivery or pick up.
INTERNATIONAL SHIPMENTS:
We are proud to offer shipping to over 60 countries around the world. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials.
SALES TAX:
Fastchronos is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to certain State addresses in accordance with local laws.
CUSTOMS & DUTIES:
Any customs charges, import/export duties, or other fees and taxes applicable to international orders are the responsibility of the customer, even if you refuse the shipment on delivery. Some countries charge additional Collect on Delivery (COD) fees, which are collected by the carrier at the time of delivery and which do not go to Fastchronos . In certain cases, customs officers may have the right to delay or deny the delivery of your package; we have no control over this, but we do reduce the likelihood of it happening by shipping with reliable international carriers like UPS and FedEx.